This is where you explain what will be found in the article.
A knowledge base article is setup to answer the primary question and flesh out any steps a person needs to take to solve the question above.
When creating a knowledge base article remember to do the following:
- Add images and tables or diagrams for clearer explanations
- Ensure that your category and sub-category are set and as accurate as possible
- Add as many relevant tags as you can to make search easier